Frequently Asked Questions

Simply create a free account. No credit card required. You'll get immediate access to the Free Forever plan, which includes core features like the AI Tech Concierge and basic scam checks. You can upgrade anytime.

Yes. Jortty is accessible on any device through your web browser. A dedicated mobile app is in development. You can use all features from your phone, tablet, or computer today.

Yes. Jortty's Techtionary feature explains complicated tech words in plain English so technology feels easier and less intimidating. Just ask Jortty what any term means and you'll get a clear, jargon-free explanation.

Scamify is Jortty's AI-powered scam detection tool. To check a suspicious email, simply forward it from your registered Jortty email address to scam@jortty.com. Jortty will analyze the links, context, domains, and sender address — then send you a full report in plain English explaining exactly what it found and what you should do next. For suspicious text messages, you can upload a screenshot directly in the Jortty app.

Scamify achieves approximately 95% accuracy in identifying email and text scams. It analyzes multiple signals including link destinations, sender reputation, domain age, and message context to give you a comprehensive risk assessment.

Jortty can help identify phishing emails, smishing (SMS phishing) texts, tech support scams, impersonation scams, fake invoice fraud, and other common digital threats. If you're unsure about any message or communication, Jortty can analyze it for you.

Yes. Jortty uses industry-standard encryption and security measures to protect any data you share. Forwarded emails are analyzed for scam indicators and are not stored or shared with third parties. See our Privacy Policy for full details.

Absolutely. Jortty helps with device setup, app issues, software questions, settings, and anything else that feels confusing — 24/7, in plain English. Whether it's setting up a new phone, connecting to Wi-Fi, or understanding a confusing error message, Jortty walks you through it step by step.

Yes. Jortty's TechConnect feature connects you with vetted, trusted local technicians when you need hands-on, in-person help. When Jortty's AI reaches the limit of what it can solve remotely, it will help you find a qualified professional near you who can come to your home or office.

TrueDial helps you avoid phone scams by finding verified, official phone numbers for companies and organizations. Instead of searching online and risking landing on a fake scam number, TrueDial provides you with the real, verified contact information so you always reach the actual business — never an impostor.

Scammers often create fake websites and phone numbers that impersonate legitimate companies. TrueDial cross-references official sources to verify phone numbers before you call, dramatically reducing the risk of falling victim to phone-based scams and tech support fraud.

Live Tech Workshops are interactive classes hosted by expert instructors who teach technology in friendly, easy-to-understand language. Topics range from smartphone basics to online safety, setting up smart home devices, and more. They're designed especially for users who want to build confidence with technology at their own pace.

Jortty offers three plans: Free Forever (always free, core features included), Premium ($20/month or $200/year), and Elite ($50/month or $500/year). Visit our Pricing page for a full breakdown of what's included in each plan.

Yes. Premium and Elite plans include a 14-day free trial. No credit card is required to start your trial. You'll only be charged if you choose to continue after the trial period ends.

Yes. You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle. Please note that subscription fees are non-refundable per our Terms & Conditions.

If you cancel, you will lose access to premium features at the end of your billing cycle. Your account data is retained for a period of time in case you choose to reactivate. See our Privacy Policy for details on data retention.

Absolutely. Jortty takes your privacy seriously and implements industry-standard security measures to protect all personal information you share with us. We use encryption for data in transit and at rest, and we never sell your personal data to third parties. You can review our full Privacy Policy for complete details on how we collect, use, and protect your information.

Jortty does not sell your personal information. We may share data with trusted service providers who help us operate our platform, but only under strict confidentiality agreements. We never share your data for advertising purposes.

To request account deletion, contact our support team at hello@jortty.com. We'll process your request promptly in accordance with our Privacy Policy and applicable data protection laws.

You can reach us through the Jortty app (available 24/7), via email at hello@jortty.com, or through our Contact page. Jortty AI is always available for instant answers — no waiting on hold.

Jortty, Inc. is located at 1016 Clare Ave, Suite 5, West Palm Beach, FL 33401. While our platform is digital and available anywhere, we're a real company with a real address.